🚀 Join the Truck Assistance International - Customer Service team at AXA Partners – Barcelona
🌍 Do you speak French, Italian, German, as well as Spanish and English?
📢 We are looking for agents to join the Truck Assistance International (TAI) team!
Why join us?
🔹 Opportunity to work in a multinational company
🔹 Dynamic and international work environment
🔹 Teamwork and continuous learning
What will you do in this role?
✅ To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case.
✅ Advising and guiding clients towards an appropriate solution.
✅ Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance and ensure the closure of each file.
✅ Providing a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy.
✅ Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.
✅ Administrative tasks (sending faxes, e-mails, use of templates to manage vehicle rentals, hotels, cabs, ticket reservations).
✅ Work in a team environment to ensure proper case management. Always follow established internal procedures and protocols.
✅ Regular meetings with your line manager as well as your counterparts, relying on them for the resolution of files.
✅ Management of invoices and claims related to each case.
Conditions
📄 Contract: Temporary
🕒 Schedule: Monday to Friday (Shift will be mentioned in the recruitment process)
📅 Start Date: May 19th
📍 Location: Barcelona
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